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detailF // graaf florisstraat 30 a / 3021 ch rotterdam / nl

 

///////////////  KVK nr. 51108496
\\\\\\\\\\\\\\\  kamer van koophandel rotterdam / blaak 40 / 3011 ta / rotterdam / nl

 

///////////////  BTW VAT TVA nr. NL361152395B01

 

 

 

 

///////////////  triodos bank / franziska wernicke / nr. 19.83.88.187

\\\\\\\\\\\\\\\  IBAN / NL45TRIO0198388187

///////////////  BIC / TRIONL2U

 

 

/////////////////////////////////////////////////////// shop[at]detailF.com

 

 

 

 

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terms of sale

we hope that you find the online shop easy and straight forward to use. email us if you have any questions or problems.

 

placing an order

please choose your shipping location in the menu and you will be automatically transfered to paypal. you do not have to be a member of paypal to use it, instead you can log-in as a guest. please provide a valid name, shipping address, email address and in case of ordering a big item a valid telephone number [your telephone number may be given to our courier]. these details allow us to process your order and to let you know the status of your order.

 

contract

once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provided. our acceptance of your order brings into existence a legally binding contract between us.

 

payment

we accept payment by paypal, which is safe and easy to use. you don't have to be a member of paypal to use it, instead log-in as a guest. with paypal you can pay by debit card and / or credid card.

 

price

the prices payable for goods that you order are as set out on our website and in euros €. the prices on our site are VAT inclusive. All purchases within the netherlands are charged VAT at 19%. you may be required to pay delivery charges at the checkout stage based uponwhat delivery service you select. overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. we have no control overadditional customs charges and as such, these charges are to be paid by the purchaser.

 

product

we make every effort to ensure colours appear as realistic as possible. however due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. every care is taken to ensure descriptions and measurements are accurate, however variations may occur. measurements are approximate and may vary according to the size of the item. PLEASE NOTE: most products are hand made so may vary slightly in appearance.

 

cancellation

you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order, providing your goods have not already been dispatched. to cancel your order you must notify us in writing to shop[at]detailF.com, quoting your name and order reference.

 

if the goods have been dispatched then please follow our returns policy as detailed below. if you have received the goods after you cancel your order then you must send the goods back to us without unpacking them at your own cost and risk. once you have notified us that you are cancelling your contract, any sum will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.

 

we reserve the right to cancel the contract between us if:

/ we have insufficient stock to deliver the goods you have ordered.

/ we do not deliver to your area.

/ one or more of the goods you ordered was listed at an incorrect price due to a typographical error.

 

if we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from you as soon as possible but in any event within 30 days of your order. we will not be obliged to offer any additional compensation for disappointment suffered.

 

delivery

there are various delivery options available. You will have the option to select at point of order. If, in the opinion of detailF, the wrong delivery option has been chosen we will contact you an delay the order until the correct delivery option has been agreed and if necessary revised payment processed. please send an email to shop[at]detailF.com if you require assistance. we will deliver your order to the delivery address given at the time you place your order. delivery will be made as soon as possible after your order is accepted dependant on the lead time of the product. you will be notified when the goods come into stock for goods that require ordering and manufacturing. you will become the owner of the goods you have ordered when they have been delivered to you and full payment has been received.

 

delivery dates acknowledged by detailF are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the company in writing within 2 days of order placement. special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the company, if necessary conditions and charges may change accordingly. from delivery or placement into storage all risks for the goods pass to the buyer. currently we aim to dispatch orders within 3 working days.

 

overseas purchasing

for overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation. you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs permits, pay any import duties if applicable to import goods from our site. further please be aware that due to the high cost of shipping internationally the cost of delivery and return is not covered by detailF under any circumstances so therefore purchases are entirely at your own risk. shipping to non-EU, russia, asia and america will take longer, please allow 2-3 weeks.

 

liability

If the goods we deliver are damaged or defective, or the delivery is of an incorrect quantity, we ask goods are examined as soon as reasonably possible after delivery and if possible you notify us of the problem in writing within 2 working days.

 

if you notify a problem to us under this condition, our obligation will be at your option:

/ to make good any shortage or non-delivery.

/ to replace any goods that are damaged or defective.

/ to refund to you the amount paid by you for the goods in question.

 

returns & exchange policy

we do hope that your are very happy with what you receive. however if you notice that the package is damaged, please do not accept the package in the first place and contact us immediately! alternatively please photograph the damaged packaging, or send it back to us so we can see what went wrong. thanks.

 

goods that have been made to order in a specific finish or colour as per the customer's specifications cannot be returned. PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TOWHAT YOU EXPECTED FOLLOWING DELIVERY UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.

 

If a standard product where no finish options have been specified for you and you would like to return your goods or exchange an item for a different item please contact us within 2 days of receiving your order. You may return or exchange goods within 7 working days of delivery however detailF is not responsible for any item that is not returned in the manner set forth below.

 

the product you return must be in new, unused, condition with all the original packaging and product tags still attached. new and unused means that there are no marks on the item or any wear on the tags. we will not accept any item with any indication that it was used. In such cases the item will be returned to the purchaser. all accurately returned products will be re-credited to the original purchaser’s account excluding delivery costs.

In the event your order is received in a faulty or damaged condition please notify us the next working day or as soon as reasonably possible by writing to shop[at]detailF.com to discuss our procedures for returns and to organise a replacement. for stock items which have not been specifically ordered in a colour or finish of your choice and you would like to return the goods for another reason, for example, 'upon inspection it's not what I really want' then you can, within a maximum of 7 days from receipt of the goods. please insure you keep all the original packaging and carefully repackage the item. upon inspection at our studio we refund less the delivery and collection charges if the item is simply not wanted. to return your goods please pack the item in the packing and manner of how it was received and return it to the address stated below. please ensure goods are well packaged and care has been taken with the goods whilst in your possession.

 

please return the goods to:

///// detailF / graaf florisstraat 30 a / 3021 ch rotterdam / nl

 

notices

unless otherwise expressly stated in these terms & conditions, all notices from you to us must be in writing and sent to us to shopdetailf.com.

 

governing law

the contract between us shall be governed by and interpreted in accordance with dutch law and the dutch courts shall have jurisdiction to resolve any disputes between us.

 

entire agreement

these terms & conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. the company accepts responsibility under these terms & conditions for its commitment to you.

 

privacy & security

detailF respects your privacy rights and recognises the importance of protecting the information we collect about you. therefore we have adopted a privacy policy that guides how we collect, store and use the information that you provide us with. this policy applies only to sites maintained by detail. and not to websites maintained by other companies or organisations to which we provide links to.

 

personal information

detailF only collects personal information from our online visitors on a voluntary basis, and only during placing an order. Visitors purchasing goods and services online will need to provide a valid name, mailing address, telephone number [your telephone number may be given to our courier], and email address. these details allow us to process your order and to let you know the status of your order.

 

mailinglist

you may occasionally get an email or a post card from us, but only now and again. If at any point you wish to have your name removed from our database, you can do so by sending an email to news[at]detailF.com with the subject 'unsubscribe'.

 

safeguarding personal information

we will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. by using this site, you signify your consent to the detailF privacy policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. please check back from time to time to ensure you are aware of any changes in our privacy practices. your continued use of our site will signify your acceptance of these changes.

 

 

 

 

 

 

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